We are here to help you run your business
Full support 24/7
Personal Holiday Advisors provide a comprehensive training programme as well as ongoing admin support and assistance to ensure that you have all the tools necessary to develop your business and to ensure your customers are given the excellent customer service they require.
Training
Comprehensive induction systems training at our Head office in Leeds with complimentary overnight accommodation or the option of training at your own home. Ongoing training is also a priority to expand product knowledge with opportunities to attend workshops, product updates and overseas educationals. We also organise regular overseas homeworker conferences.
Technology
We provide booking systems with the latest technology and offer credit card payments to your home computer. Reservations system with CRM where all your enquiries are loaded and managed. Daily updated personal performance stats including sales, margins and repeat business. We also provide a bespoke web based extranet system to dynamically package from hundreds of flight and hotel providers. You will have access to everything you need to run a successful travel business
Administration
We provide full ticketing and administration functions from our head office, giving you the freedom and the time to focus on your sales without the worry of dealing with customer administration. A Support desk is also provided offering help and assistance for booking and admin queries.
Marketing
Our in-house marketing team will help you connect with your customers, They can produce high quality marketing material and provide access to image libraries and tour operator promotions so that you can promote your business to family, friends and your local community.
A dedicated web page is also provided for you to promote yourself online. If you ever need any marketing advice, they are always at the end of the phone.
Business Development
Regular catch ups with in house dedicated contact to review business goals and develop business plans with advice and support on social networking, advert templates for local advertising, CRM tools to track customers and allows you to track promotions and to help source tactical deals to promote to your customers.
Commercial Benefits
Our buying power as part of the Hays Travel Independence Group ensures that we can take advantage of highly competitive commission levels and the latest deals negotiated by our Commercial team with special incentives, exclusive supplier deals and increased overrides to maximise your earning potential.